1. Identify your hotel
Click on: “Recover your belongings” Identify your hotel or accommodation to find out if it is registered in Recoover.
To offer Recoover service the hotel need to be registered on, even when the hotel has not be registered yet in Recoover, we also provide you their contact details to know about your forgotten belongings.
If you wish to receive your belongings through Recoover service, you can invite the hotel to register on recoover.com easily, fast and free.
If the hotel decides to register, you would be able to find the hotel on our browser and proceeding to recover your belongings.
You should be identified and comunicate your hotel what is your belonging have been forgotten. Once your hotel identify your belonging, then they emailing you to inform about your opcions to recover it ( in case the hotel didn´t find your belongings they would notice you about on the confirmation email, as well)
On the confirmation e-mail you will reply them informing about who is going to pick it up, yourself or any autorizhed person.
In the confirmation email you can indicate the delivery address and the hotel will inform you about extra fee if it implies an additional cost.
With your belongings you decide not retrieve, you may decide to be part in sustainable and environmentally friendly projects, donating them.